Terms & Conditions
Our Contact details:.
Making A Purchase
Shipping And Handling
We offer two types of postage dependant on the value of your order.
Royal mail 2nd class : The slowest service.
Royal mail 1st class signed for : The fastest service with tracking.
Please do not ask for items to be left in outhouses or porches as this will not be adhered to.
We provide a guideline for individual products and delivery within our products pages.
If we are out of stock of the item you have ordered we will notify you asap and give you an expected delivery time.
If you need to reach us, email: firstname.lastname@example.org or alternatively you can call on 023 92 502667.
We are fully compliant with the GDPR (General Data Protection Regulation) rules 25th May 2018 - regulations which apply to all companies processing and holding the personal data of visitors residing in the EU. This ensures your privacy and information security. If you would like more information on your right under the GDPR, please follow this link https://www.eugdpr.org
All data processed through our online cart platform is done so through highly secure servers located within RapidSwitch's highly acclaimed and industry-leading data centre in Berkshire, UK.
We do not disclose customer information to third parties other than for dispatch purposes (couriers etc) or when orders are processed via third parties as part of the order fulfilment. Third parties are not permitted to disclose any of our customer's details to any other third party or use customer details in a way that is not related to order fulfilment. Waggitt never discloses information to third parties for any reason other than fulfilling orders. The only time we would share information is if we were permitted or required by law.
Data is collected via Google Analytics, which tracks site usage and traffic information but your your personal information is not provided to them.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
If you created an account you can easily access and amend the personal data we hold by logging into your account. Information such as IP address and most recent log-in is not visible but can be requested. If you checked out as a guest you will not be able to access your personal data via an online account as you do not have one but you can request to see the personal data stored against your order or amend it.
Your customer account can be deleted, if you wish. Please email us if you would like to have your account deleted. However, please note that for any orders you have placed your details will still remain on our system and be associated with that order. This is due to VAT regulations, which request that we keep all records of VAT transactions for a minimum of six years.
The social media share buttons only transmit data once they have been clicked. The only data the social media's servers receive from our site is referral information from the page, such a product title and image. No personal data is transmitted. Should you choose to use it, the Facebook login feature works in a similar way, and no personal information is transmitted to Facebook. However, once you have clicked on the button, any data that is gathered from your Facebook account, such as name and Facebook ID, will be stored for you. This can be deleted if requested.
All debit or credit card information is entered via our payment processor's secure PCI DSS compliant servers (PayPal). We do not store or collect any complete debit or credit card information. We are notified and can see the results of your payment however we cannot see, modify or copy your payment details.
All products are shown with our manufacturing guidelines for sizing and colours. A sizing tolenence of a 1/2" applies as all products that are manufactured by us as they are handmade. Colours shown on our website may vary due to screen resolutions. we are unable to guarantee an exact pantone colour match.
Non personalised dog coats can be returned, due to the nature of this product we are unable to offer a refund if we find the coat worn, dirty, smelly bitten etc. Please ensure your item is returned in the same condition that it was sent in. We do not offer exchanges on sizes, if you have a problem with the size of coat ordered. You will be asked to return the coat and we will then issue a refund of your order minus postage and packaging once your item has been checked for the condition that is returned in. You will need to re -order a replacement size. The special offer coats are limited stock and therefore we are unable to guarantee a similar replacement lining as the stock of lining colours vary and therefore may not match the one being returned.
Embroidered Dog Collars and Dog Leads
Printed Dog Collars.
We aim to try to fit as much information on to our printed dog collars, we are unable to guarantee that no text will be covered once adjusted but we are unable guarantee this. For shorter lengths of text we will try to repeat the wording provided. In the case were longer text has been provided this will only be printed once.
We will accept returns for the reasons below.
It is the legal responsibility of the customer to ensure no copyright is infringed by instructions given.
Waggitt, neither its owners or its servants can accept liability for any infringements.
The images on our website are for guideline only, we cannot show an exact sizing of the design on the product and are unable to guarantee colour shades.
This is due to the nature of the amount of designs available for an every product and as each product is individually personalised the text length is changeable..
All designs and artwork are copyrighted. Licensing has been paid by Waggitt, Reproduction, copying, or use of the designs, or artwork is strictly forbidden. , designs © Dakota Collectibles © Dusan Balara© Creative designs.©waggitt 2006